Editor's note: This story was updated at 5:15 p.m. after the Cuyahoga Falls Service Department issued a press release.
A full investigation into the incident – which happened while the employees were working on customer-premises equipment at the customer’s request – has been initiated by city officials.
Service Department Director Valerie Wax Carr said early Tuesday afternoon that both workers were “doing okay and their families have been contacted. They’re conscious and talking.”
Police and fire scanner traffic indicated the two employees were transported to the burn unit at Akron Children’s Hospital.
City officials said that out of concern for the privacy of employees and their families, the city will not release the names or conditions of the employees without their permission.
"We ask for the understanding and patience of the public and members of the media in this matter," a city press release stated.
The electric department is one of nine city departments employing more than 300 public service workers that Wax Carr oversees.
The city has been providing residents and businesses with the benefits of public power through the Cuyahoga Falls Electric System since 1888, according to the department's website.